Terms of Service
MohaX Digital – Mesora Health
Last Updated: 05 June 2026
1. Introduction
These Terms of Service ("Terms") govern access to and use of the Mesora Health platform and related services ("Services") provided by MohaX Digital.
By accessing or using Mesora Health, the customer, clinic, healthcare provider, or authorized user agrees to be bound by these Terms.
If you do not agree to these Terms, you may not use the Services.
2. Description of Services
Mesora Health is a cloud-based clinic management platform that may include patient management, appointment scheduling, medical record management, reporting, and related administrative tools.
MohaX Digital may improve, modify, add, or remove features where reasonably necessary to develop the Services, improve security, maintain stability, or enhance user experience.
3. Authorized Users
The Services are intended for clinics, healthcare providers, and persons authorized by the clinic only.
The Customer confirms that it is a licensed healthcare provider, clinic, or otherwise legally authorized to use the Services for clinic management purposes. The Customer is responsible for ensuring that all users under its account, including doctors, employees, assistants, and administrative staff, are legally and professionally authorized to access data and use the Services.
The Customer is responsible for ensuring that its use of the Services complies with all applicable laws, professional obligations, healthcare regulations, and data protection requirements in the country in which it operates.
4. Accounts and Login Credentials
The Customer is responsible for maintaining the confidentiality of login credentials and passwords, managing user permissions within the clinic, and ensuring that access to the platform is limited to authorized persons only.
The Customer remains responsible for all activities carried out through its account and user accounts.
The Customer must promptly notify MohaX Digital of any suspected unauthorized access or unlawful use of an account.
5. Customer Data Ownership
All patient data, clinic records, appointments, files, documents, and information entered into or generated within Mesora Health remain the property of the Customer or the clinic.
MohaX Digital does not acquire ownership rights in Customer Data. MohaX Digital processes Customer Data only for the purpose of providing, maintaining, securing, and improving the Services.
6. Data Protection and Confidentiality
MohaX Digital applies reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, loss, alteration, disclosure, or destruction.
MohaX Digital personnel do not routinely access patient records. Access may occur only where reasonably necessary for technical support, maintenance, troubleshooting, security investigations, compliance with legal obligations, or where explicitly authorized by the Customer.
7. Customer Responsibilities
The Customer is solely responsible for:
- Obtaining any required patient consent where applicable.
- Ensuring the accuracy and completeness of data entered into the platform.
- Managing staff access and user permissions.
- Protecting devices used to access the platform.
- Maintaining confidentiality of login credentials and passwords.
- Securely handling data exported from the platform.
- Complying with applicable healthcare, professional, and data protection laws.
- Promptly updating, restricting, or deactivating user access when staff roles change or when staff members leave the clinic.
MohaX Digital is not responsible for the Customer's failure to comply with its legal, professional, or medical obligations.
8. Acceptable Use
Users must not:
- Attempt unauthorized access to the platform, servers, or data of other users.
- Share login credentials with unauthorized persons.
- Use the Services for unlawful or harmful purposes.
- Upload malicious software or harmful files.
- Interfere with the operation, performance, or security of the Services.
- Use the Services in a manner that violates patient rights or applicable laws.
MohaX Digital reserves the right to suspend or restrict access to accounts that create a security risk or violate these Terms.
9. Service Availability and Maintenance
MohaX Digital aims to provide stable and reliable Services. However, the Services are provided on an "as is" and "as available" basis.
MohaX Digital does not guarantee that the Services will be uninterrupted, error-free, or available at all times.
Service availability may be affected by scheduled maintenance, technical issues, infrastructure failures, internet outages, third-party provider issues, or circumstances beyond reasonable control.
10. Backups and Data Recovery
MohaX Digital may perform regular backups for service continuity and disaster recovery purposes.
Although reasonable efforts are made to maintain backup integrity, MohaX Digital cannot guarantee that all data loss can always be prevented or fully recovered in every circumstance.
The Customer remains responsible for maintaining any additional copies or exports it considers necessary, especially for data exported from the platform.
11. Security Incidents
In the event of a confirmed security incident affecting Customer Data, MohaX Digital will make reasonable efforts to notify affected Customers without undue delay after becoming aware of the incident.
The Customer shall cooperate with MohaX Digital where reasonably necessary to investigate security incidents, especially where the incident may relate to user accounts, devices, passwords, or the Customer's use of the Services.
12. Third-Party Providers
MohaX Digital may rely on trusted third-party providers for services such as hosting, infrastructure, email delivery, monitoring, security, and backup services.
Such providers may process Customer Data only to the extent necessary to provide their services.
MohaX Digital is not responsible for interruptions or failures caused by third-party providers where such events are beyond MohaX Digital's reasonable control.
13. Fees and Payments
Subscription fees, subscription periods, payment methods, and billing terms are agreed separately between MohaX Digital and the Customer.
Failure to pay applicable fees may result in restricted access, suspension of the Services, or termination of the account after reasonable notice, unless otherwise agreed.
14. Limitation of Liability
To the maximum extent permitted by applicable law, MohaX Digital shall not be liable for indirect, incidental, consequential, or special damages, loss of profits, loss of business opportunities, loss of goodwill, or data loss caused by Customer actions or negligence.
MohaX Digital shall not be responsible for incidents or losses resulting from shared passwords, weak passwords, compromised customer devices, malware infections, unauthorized access caused by clinic staff, or insecure handling of data exported from the platform.
To the maximum extent permitted by applicable law, MohaX Digital's total liability to the Customer shall not exceed the total subscription fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.
15. Customer Responsibility for Claims
The Customer remains responsible for claims, damages, costs, or expenses arising from misuse of the Services, violation of applicable laws, failure to obtain required patient consent, inaccurate data entered by the Customer, or unauthorized use of the platform.
16. Termination
Either party may terminate the service relationship in accordance with the applicable contractual arrangements.
MohaX Digital may suspend or terminate access to the Services in cases involving security risks, fraud, misuse, or material breach of these Terms.
17. Data Export Upon Termination
Upon termination of the Services, the Customer may request an export of its data where technically feasible.
After termination of the contractual relationship, MohaX Digital may delete Customer Data after a reasonable retention period, subject to backup, operational, legal, or contractual requirements.
18. No Medical or Legal Advice
Mesora Health is an administrative and technical clinic management tool. It does not provide medical diagnosis, medical treatment, medical advice, or legal advice.
The healthcare provider remains responsible for medical decisions, diagnosis, treatment, and patient communication.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Germany, unless otherwise agreed in writing.
20. Dispute Resolution
The parties shall first attempt to resolve any dispute amicably and in good faith. If no resolution can be reached, disputes shall be subject to the competent courts of Germany, unless otherwise agreed in writing.
21. Changes to These Terms
MohaX Digital may update these Terms from time to time. Updated versions will be published within the Services or on the official website. Continued use of the Services after publication of updated Terms constitutes acceptance of the revised Terms.
22. Contact Information
MohaX Digital
Email: info@mohax.de
Product: Mesora Health